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#3428063 - 07/18/14 12:17 AM Focus new clutch, and updated software
Nick R Offline


Registered: 07/14/09
Posts: 10611
Loc: NEO
Related to this thread, but significant enough for me to start a new thread about it.
http://www.bobistheoilguy.com/forums/ubb...eak#Post3424957


So as I mentioned and showed in that thread, I had a leak from the transmission/engine area. I took it in to the dealership on Monday, for the leak. This morning I got the call that it was repaired, and I could pick it up.

According to the invoice they gave me, they replaced the clutch and seals in accordance with this TSB, TSB 14-0047. (For reference, my build date is 12/20/12)
https://www.dropbox.com/s/tuuwfiz4hurynqe/tsb14-0047.pdf

This involved pulling the engine and transmission, replacing the input shaft seal. I told them I wanted a new clutch assembly, not a cleaned one. They seem to have taken that to heart, as they did replace the clutch assembly with a brand new one. This means I got new transmission/gear fluid as well, which saves me some work and cost later. In addition, they flashed the TCM and PCM with the latest software available.

They apparently had the parts on hand, as it only took several days to repair it, I would imagine if they had to order parts it would have taken another few days at least.

The difference is like night and day. Whether due to the new software, or having a non oil contaminated clutch, or both, the transmission behavior is completely different. I never really had an issue with how it worked before, but holy cow. It's so much smoother now. Full clutch engagement from a stop is much, much faster than it was before. All upshifts are lightning quick, before at lower throttle they were a bit more relaxed. Pretty much all upshifts are completely seamless and unnoticeable unless you are watching the tach during typical acceleration. It's so much smoother at low speeds, when letting off the gas, it feels a lot more like the behavior and feel you'd expect from a torque converter auto. It's a HUGE improvement, again, night and day compared to how it was before. Downshifts are also much faster and smoother than they were before, particularly same-shaft downshifts (ie 5-3, 4-2 etc)

In addition to this, the throttle response seems faster and more immediate than it was before- and again, that was never anything I had a complaint about. Previously when say, on the highway and you'd push the throttle to downshift and accelerate, there was a little delay before it downshifted. Noticeable. That is pretty much completely gone, and the downshift is completed much faster and more smoothly than before. The A/C also seems to perform better, I'd imagine that and the throttle response stem from the updated PCM software, rather than the TCM.

The invoice cost was $1280 or so with parts and labor ($688 labor,and $592 in parts), all covered under warranty of course.

Long story short, I could not be happier with the way Ford and the dealer treated me, and I could not be more pleased with the repair itself, I got a new clutch, they fixed the leak, and the updated software is simply phenomenal.
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#3428080 - 07/18/14 12:36 AM Re: Focus new clutch, and updated software [Re: Nick R]
LazyPrizm Offline


Registered: 02/28/12
Posts: 334
Loc: Maryland
BIOS firmware updates... smartphone firmware updates... now car firmware updates. assimilate
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#3428091 - 07/18/14 12:58 AM Re: Focus new clutch, and updated software [Re: Nick R]
michaelluscher Offline


Registered: 10/07/12
Posts: 1356
Loc: NYC
I'm glad your happy

Its nice to hear someone having a good experience with Ford for once

This also gives light at the end of the tunnel for Fiesta/Focus owners with uncooperative dealers. These transmissions can be fixed properly
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#3428145 - 07/18/14 05:25 AM Re: Focus new clutch, and updated software [Re: Nick R]
demarpaint Offline


Registered: 07/03/05
Posts: 21380
Loc: NY
If they can't clean the clutch they have to replace it. Glad you didn't have to go down that road with them. Nice to read a story that ends this way.

+1 on What Nick1994 said ^^. Keep an eye on it to be certain it doesn't leak any more.
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#3428152 - 07/18/14 05:47 AM Re: Focus new clutch, and updated software [Re: Nick R]
sciphi Offline


Registered: 03/24/07
Posts: 8528
Loc: Upstate NY
Glad to hear it was taken care of properly!
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#3428203 - 07/18/14 07:24 AM Re: Focus new clutch, and updated software [Re: Nick R]
Hokiefyd Online   content


Registered: 06/24/04
Posts: 11496
Loc: North Carolina
Good to hear, Nick.

I don't say this to be negative, but I do say it out of experience. Don't be surprised if some of the "notchiness" returns to the shifting. With a fresh software flash, the transmission is operating without any learned data yet. As you drive it for another few hundred or thousand miles, it'll likely go back, at least to some degree, to how it "wants to shift".

This was a constant frustration with my 2011 Camry. They'd reflash the computer to fix wonky shifting, and it'd be fine for 100-200 miles. Then it'd go back to how it operated before. This is also an observation on our Hondas when I change the fluid. Shifts are super buttery smooth for 50-100 miles, due to fresh fluid with a fresh batch of friction modifiers, but the computer constantly monitors shift quality/speed/etc and adjusts all the time. While super smooth initially, some shift firmness returns after a short while.

Your transmission will "find its own level" after a few hundred miles. I hope it stays as smooth as it is now. I wouldn't be surprised if they firmed up a little, though.
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#3428274 - 07/18/14 08:16 AM Re: Focus new clutch, and updated software [Re: Nick R]
pbm Offline


Registered: 04/19/04
Posts: 5259
Loc: New York
I changed the FF ATF (a D&R which only replaces about half the fluid) in my 2011 Cruze at 25K using Castrol Dex VI and approx. 14 ounces of LG red. I now have 32K and she never shifted better.
I don't know if it's the LG but it's much smoother and far less notchy. I recommend LG highly.

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#3428307 - 07/18/14 09:08 AM Re: Focus new clutch, and updated software [Re: Hokiefyd]
Klutch9 Offline


Registered: 01/07/09
Posts: 1829
Loc: Rochester, MI, US, World
Originally Posted By: Hokiefyd
Good to hear, Nick.

I don't say this to be negative, but I do say it out of experience. Don't be surprised if some of the "notchiness" returns to the shifting. With a fresh software flash, the transmission is operating without any learned data yet. As you drive it for another few hundred or thousand miles, it'll likely go back, at least to some degree, to how it "wants to shift".

This was a constant frustration with my 2011 Camry. They'd reflash the computer to fix wonky shifting, and it'd be fine for 100-200 miles. Then it'd go back to how it operated before. This is also an observation on our Hondas when I change the fluid. Shifts are super buttery smooth for 50-100 miles, due to fresh fluid with a fresh batch of friction modifiers, but the computer constantly monitors shift quality/speed/etc and adjusts all the time. While super smooth initially, some shift firmness returns after a short while.

Your transmission will "find its own level" after a few hundred miles. I hope it stays as smooth as it is now. I wouldn't be surprised if they firmed up a little, though.


I will second this as well, although not to be negative, just realistic. Our Fusion had the transmission rebuilt under warranty 2 years ago, which including replacing all forward clutches, the overdrive piston, valve body, and new fluid of course. Out of the box it shifted so well I couldn't believe it! Then it returned to its wonky shift programming, although the operation was still much better since the internals were now good. I wish there was some way to remove the adaptive learning curve on these transmissions because the 'default' setting is usually pretty good.
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#3428325 - 07/18/14 09:28 AM Re: Focus new clutch, and updated software [Re: pbm]
Danh Offline


Registered: 10/16/10
Posts: 638
Loc: Illinois
Originally Posted By: pbm
I changed the FF ATF (a D&R which only replaces about half the fluid) in my 2011 Cruze at 25K using Castrol Dex VI and approx. 14 ounces of LG red. I now have 32K and she never shifted better.
I don't know if it's the LG but it's much smoother and far less notchy. I recommend LG highly.


LG seems to be a good product, but it surely isn't for use in a dual clutch transmission like the OP's. DCTs use a fluid much more akin to those in a manual gearbox and each DCT manufacturer seems to have its own particular formula. Ford's factory fill has a change interval of 150,000 miles - I wouldn't use anything but the Motorcraft fluid.

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#3428329 - 07/18/14 09:31 AM Re: Focus new clutch, and updated software [Re: Nick R]
andrewg Offline


Registered: 10/05/08
Posts: 2920
Loc: Covington, Wa.
I'm glad it worked out for you and that at this point, you are actually happy with Ford.
I don't think your attitude would be the same however if the warranty had expired.
I hope once that happens.....you suffer no such issues. Cross your fingers.
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#3428509 - 07/18/14 01:33 PM Re: Focus new clutch, and updated software [Re: Nick R]
SteveSRT8 Offline


Registered: 10/10/08
Posts: 15179
Loc: Sunny Florida
Great news for Focus owners.

And another illustration that many time the issues with an automobile are programming issues not hardware...
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#3428585 - 07/18/14 04:02 PM Re: Focus new clutch, and updated software [Re: Nick R]
Nick1994 Offline


Registered: 02/19/13
Posts: 1287
Loc: Phoenix, AZ
Weird, my comment dissappeared?
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#3428613 - 07/18/14 04:51 PM Re: Focus new clutch, and updated software [Re: Nick R]
bdcardinal Offline


Registered: 06/03/05
Posts: 6621
Loc: Santa Barbara, CA
I have lost count of how many of those jobs we have done. There is a huge list of parts we have to bill out, seals, new hardware. Great on the parts end, but the tech gets hosed on labor time. If the clutch does not need to be replaced, we bill out 6 bottles of brake clean and the tech just goes to town on it.
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#3428621 - 07/18/14 05:04 PM Re: Focus new clutch, and updated software [Re: Nick R]
beast3300 Offline


Registered: 12/24/09
Posts: 3022
Loc: Ohio
I'm glad you got it taken care of. The engine and trans techs always get shafted with warranty work. Especially the local diesel ambulances.
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#3428644 - 07/18/14 05:49 PM Re: Focus new clutch, and updated software [Re: Nick R]
KitaCam Online   content


Registered: 11/16/12
Posts: 1585
Loc: SunnySouthFlorida
I know it sounds ultra complex...."updated software"...for a clutch, but it is important in these computer driven engines...

The dealer had an entire new clutch installed before I got the Kitacamry...new physical components as well as master and slave cylinders and electronics...this replaced a 2nd clutch that failed after an indie shop install...

....after 22k miles it's as smooth as silk...


Edited by KitaCam (07/18/14 05:51 PM)
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#3428683 - 07/18/14 06:46 PM Re: Focus new clutch, and updated software [Re: Danh]
Nick R Offline


Registered: 07/14/09
Posts: 10611
Loc: NEO
Originally Posted By: KitaCam
I know it sounds ultra complex...."updated software"...for a clutch, but it is important in these computer driven engines...

The dealer had an entire new clutch installed before I got the Kitacamry...new physical components as well as master and slave cylinders and electronics...this replaced a 2nd clutch that failed after an indie shop install...

....after 22k miles it's as smooth as silk...


Sure, but in my case, it's because I'm driving a DCT, or automated manual with two clutches, so it's all computer controlled.

Originally Posted By: Danh
Originally Posted By: pbm
I changed the FF ATF (a D&R which only replaces about half the fluid) in my 2011 Cruze at 25K using Castrol Dex VI and approx. 14 ounces of LG red. I now have 32K and she never shifted better.
I don't know if it's the LG but it's much smoother and far less notchy. I recommend LG highly.


LG seems to be a good product, but it surely isn't for use in a dual clutch transmission like the OP's. DCTs use a fluid much more akin to those in a manual gearbox and each DCT manufacturer seems to have its own particular formula. Ford's factory fill has a change interval of 150,000 miles - I wouldn't use anything but the Motorcraft fluid.


Yeah. I'm just happy the factory fluid got taken out and replaced, which is mainly my concern. I probably won't get it changed again, until if I have it all the way to 150k miles.
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2013 Ford Focus SE 2.0L/37,000miles/Pennz Plat PurePlus 0W-20/FRAM Ultra

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#3428930 - 07/19/14 12:21 AM Re: Focus new clutch, and updated software [Re: Nick R]
1kickbuttranger Offline


Registered: 08/23/04
Posts: 330
Loc: California
Here is a good video of the procedure. This guy has some great Ford videos.

Hold on.. tech issues
need to figure out how to post link



Edited by 1kickbuttranger (07/19/14 12:23 AM)
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#3428931 - 07/19/14 12:24 AM Re: Focus new clutch, and updated software [Re: Nick R]
1kickbuttranger Offline


Registered: 08/23/04
Posts: 330
Loc: California
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#3429064 - 07/19/14 07:20 AM Re: Focus new clutch, and updated software [Re: Nick R]
Pop_Rivit Offline


Registered: 02/09/08
Posts: 3600
Loc: Midwest
I suppose it's good that Ford honors the warranty. That being said, I'd be rather unhappy with an 18 month old vehicle that needed repairs that were that extensive. That's quality I would have expected in the 1970's, not in the 2010's.

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#3429086 - 07/19/14 07:46 AM Re: Focus new clutch, and updated software [Re: Pop_Rivit]
sciphi Offline


Registered: 03/24/07
Posts: 8528
Loc: Upstate NY
Originally Posted By: Pop_Rivit
I suppose it's good that Ford honors the warranty. That being said, I'd be rather unhappy with an 18 month old vehicle that needed repairs that were that extensive. That's quality I would have expected in the 1970's, not in the 2010's.


Every single OEM out there has replaced engines and transmissions on brand-new vehicles. Mass-produced and complicated machines like cars still get some parts that slip through quality control. It happens. That's what the warranty is there for.
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#3429251 - 07/19/14 11:53 AM Re: Focus new clutch, and updated software [Re: Pop_Rivit]
andrewg Offline


Registered: 10/05/08
Posts: 2920
Loc: Covington, Wa.
Originally Posted By: Pop_Rivit
I suppose it's good that Ford honors the warranty. That being said, I'd be rather unhappy with an 18 month old vehicle that needed repairs that were that extensive. That's quality I would have expected in the 1970's, not in the 2010's.

This IS the gorilla in the room that everybody seems to ignore.
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#3429275 - 07/19/14 12:28 PM Re: Focus new clutch, and updated software [Re: andrewg]
cb_13 Offline


Registered: 07/24/11
Posts: 398
Loc: Missouri
Originally Posted By: andrewg
Originally Posted By: Pop_Rivit
I suppose it's good that Ford honors the warranty. That being said, I'd be rather unhappy with an 18 month old vehicle that needed repairs that were that extensive. That's quality I would have expected in the 1970's, not in the 2010's.

This IS the gorilla in the room that everybody seems to ignore.

Of course no one wants it to be their car that has the issues but new technology has a learning curve.

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#3429335 - 07/19/14 02:31 PM Re: Focus new clutch, and updated software [Re: andrewg]
sciphi Offline


Registered: 03/24/07
Posts: 8528
Loc: Upstate NY
Originally Posted By: andrewg
Originally Posted By: Pop_Rivit
I suppose it's good that Ford honors the warranty. That being said, I'd be rather unhappy with an 18 month old vehicle that needed repairs that were that extensive. That's quality I would have expected in the 1970's, not in the 2010's.

This IS the gorilla in the room that everybody seems to ignore.


The way the two posts above me are worded, one would think that a new car shouldn't have problems just because it's new. New does not equal problem-free. All it means is that it's quite a bit more likely to have fewer issues, and that those issues which are caused by a design or manufacturing error will be corrected at no additional cost to the purchaser.

All new cars have problems. Ours did, and they were fixed under warranty, including a few that could have turned into show-stoppers had they not been fixed in time.

New cars have been generally getting more reliable over the past decade. That still doesn't mean they're perfect.
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#3429391 - 07/19/14 04:12 PM Re: Focus new clutch, and updated software [Re: Nick R]
JHZR2 Offline



Registered: 12/14/02
Posts: 33792
Loc: New Jersey
Yet it's stated by someone who runs a used Hyundai elantra. Right, like no Hyundai has needed warranty repair on new subsystems. It's only a company that has to offer a longer than typical warranty because of the consumer vote of non-confidence otherwise.

I wouldn't worry about the odd logic.

It sucks that repairs are necessary on such a new vehicle, but there are manufacturing variabilities and these things do happen.

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#3429453 - 07/19/14 05:26 PM Re: Focus new clutch, and updated software [Re: Nick R]
CBR.worm Offline


Registered: 05/10/05
Posts: 1429
Loc: Jupiter, Fl
Our A4 needed its CVT replaced at 12k miles. When it was replaced they put in an updated unit with more clutch discs (7 vs 6?), the replacement worked better from day 1 and we had no further troubles with the CVT. Early adoption has a price.
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#3429628 - 07/19/14 09:12 PM Re: Focus new clutch, and updated software [Re: 1kickbuttranger]
Nick R Offline


Registered: 07/14/09
Posts: 10611
Loc: NEO
Originally Posted By: 1kickbuttranger


Just watched it, that was fantastic. Thanks for the video.
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#3429813 - 07/20/14 02:26 AM Re: Focus new clutch, and updated software [Re: JHZR2]
OVERKILL Offline


Registered: 04/28/08
Posts: 26520
Loc: Ontario, Canada
Originally Posted By: JHZR2
Yet it's stated by someone who runs a used Hyundai elantra. Right, like no Hyundai has needed warranty repair on new subsystems. It's only a company that has to offer a longer than typical warranty because of the consumer vote of non-confidence otherwise.

I wouldn't worry about the odd logic.

It sucks that repairs are necessary on such a new vehicle, but there are manufacturing variabilities and these things do happen.


Agreed, particularly with something that is this "new" for an OEM. This isn't like Ford was putting a 5R110 behind the engine in the Focus; their HD trannies are something they've been extremely good at in the past. This is something the Germans have been dabbling in for quite some time (semi-automatic AT's) but not Ford. So it is to be expected that there would be at least a few growing pains. And if it is covered under warranty and not a gross inconvenience, well shrug
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#3429959 - 07/20/14 08:45 AM Re: Focus new clutch, and updated software [Re: OVERKILL]
itguy08 Offline


Registered: 09/15/11
Posts: 1608
Loc: Central PA
Originally Posted By: OVERKILL
This is something the Germans have been dabbling in for quite some time (semi-automatic AT's) but not Ford. So it is to be expected that there would be at least a few growing pains. And if it is covered under warranty and not a gross inconvenience, well shrug


The interesting thing is that IIRC this tranny was developed with ZF (or Getrag) so it should be decent.

But stuff happens. When I had my Infiniti G35 back in 2004, there were stories of engines being replaced in them too. As well as 6MT's that were replaced.

It happens - it's how it's handled that's the most important thing!
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#3430146 - 07/20/14 12:06 PM Re: Focus new clutch, and updated software [Re: itguy08]
BearZDefect Offline


Registered: 08/15/05
Posts: 1938
Loc: Lexington, KY
Originally Posted By: itguy08
....

It happens - it's how it's handled that's the most important thing!

For sure. How the dealer takes care of the problem and their customer makes a huge difference in customer satisfaction.

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#3431346 - 07/21/14 04:13 PM Re: Focus new clutch, and updated software [Re: itguy08]
CBR.worm Offline


Registered: 05/10/05
Posts: 1429
Loc: Jupiter, Fl
Originally Posted By: itguy08


But stuff happens. When I had my Infiniti G35 back in 2004, there were stories of engines being replaced in them too. As well as 6MT's that were replaced.

It happens - it's how it's handled that's the most important thing!


Yes, infiniti replaced a lot of engines for oil consumption, primarily in cars with 6mt's, also the early 6mt's were redesigned with stronger 3rd and 5th gear synchros.

Probably a small percentage of the zillions on the road had any problems.
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#3431466 - 07/21/14 06:14 PM Re: Focus new clutch, and updated software [Re: CBR.worm]
itguy08 Offline


Registered: 09/15/11
Posts: 1608
Loc: Central PA
Originally Posted By: CBR.worm

Yes, infiniti replaced a lot of engines for oil consumption, primarily in cars with 6mt's, also the early 6mt's were redesigned with stronger 3rd and 5th gear synchros.

Probably a small percentage of the zillions on the road had any problems.

Yeah - I had mine to around 90k and didn't remember any oil consumption. The tranny sometimes would grind but I just got tired of stop and go traffic with a 6MT. It was still an awesome car though. I'd buy another.
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#3431484 - 07/21/14 06:39 PM Re: Focus new clutch, and updated software [Re: Nick R]
bdcardinal Offline


Registered: 06/03/05
Posts: 6621
Loc: Santa Barbara, CA
BTW there is a new Field Service Action (Ford's name for a recall) on these transmissions extending the coverage on the clutch assemblies to 7 years 100k miles. FSA number is 14M01, just came out today.
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#3431861 - 07/22/14 01:34 AM Re: Focus new clutch, and updated software [Re: bdcardinal]
Nick R Offline


Registered: 07/14/09
Posts: 10611
Loc: NEO
Originally Posted By: bdcardinal
BTW there is a new Field Service Action (Ford's name for a recall) on these transmissions extending the coverage on the clutch assemblies to 7 years 100k miles. FSA number is 14M01, just came out today.


Do you have a link confirming this? I was trying to look it up but couldn't find anything.
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#3432194 - 07/22/14 11:39 AM Re: Focus new clutch, and updated software [Re: Nick R]
bdcardinal Offline


Registered: 06/03/05
Posts: 6621
Loc: Santa Barbara, CA
Originally Posted By: Nick R
Originally Posted By: bdcardinal
BTW there is a new Field Service Action (Ford's name for a recall) on these transmissions extending the coverage on the clutch assemblies to 7 years 100k miles. FSA number is 14M01, just came out today.


Do you have a link confirming this? I was trying to look it up but couldn't find anything.


It might not be out in the public yet. It literally popped up 10 minutes or so before I posted that. I was actually about to bill the parts out on a RO, lost my copy of the TSB, and when I pulled up the car in OASIS that recall notice was there.
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