I recently loaned a fuel pressure tester and a 3-jaw puller from the local Autozone. The total came to $212. I didn't mind since I was putting it on my credit card, and I would only be using them for one day and bringing them back the next. Keep in mind that this Autozone is located about 30 minutes from my house, and is the closest one in the area. I have loaned tools from here many times with no issue.
The first issue I had was that the adapter for the fuel pressure tool had mangled threads inside, so I couldn't screw it onto the test port and check the fuel pressure on a friend's Jeep.
I go to bring back the tools around 10:30am the next morning, and they tell me that they cannot give be a refund because they don't have enough money in the register. I told them I used my credit card, and that usually they just put the money back on the card. I could see if I needed cash back, and they had just opened at 8am or something. The girl at the register still told me it wouldn't work with the card, and that I would have to come back in the evening and they could put the money on my credit card. Nothing like wasting an hour driving back and forth and I still couldn't even use the tool.
I have never heard of this before, and it seems like something that the customer should be warned about beforehand. The employee seemed annoyed that I was even asking to return it.
The first issue I had was that the adapter for the fuel pressure tool had mangled threads inside, so I couldn't screw it onto the test port and check the fuel pressure on a friend's Jeep.
I go to bring back the tools around 10:30am the next morning, and they tell me that they cannot give be a refund because they don't have enough money in the register. I told them I used my credit card, and that usually they just put the money back on the card. I could see if I needed cash back, and they had just opened at 8am or something. The girl at the register still told me it wouldn't work with the card, and that I would have to come back in the evening and they could put the money on my credit card. Nothing like wasting an hour driving back and forth and I still couldn't even use the tool.
I have never heard of this before, and it seems like something that the customer should be warned about beforehand. The employee seemed annoyed that I was even asking to return it.