Recent Topics
My 95 f250 has a cabin air filter
by waltywalt
36 minutes 12 seconds ago
Grease in ratchet observation
by Merkava_4
Yesterday at 09:46 PM
Bestline Oil Additive
by BlueOvalFitter
Yesterday at 09:30 PM
Mixing 20w50 with 5w30
by Greg L
Yesterday at 09:25 PM
CQuartz UK on 2011 BMW 135i (LeMans Blue)
by JHZR2
Yesterday at 08:53 PM
Silverado FK1000p + FK#425 w/Pics
by donnyj08
Yesterday at 08:35 PM
CQuartz UK on 2015 Honda Accord Hybrid (black)
by JHZR2
Yesterday at 08:34 PM
RedLine 5w40 Euro
by Hotdog453
Yesterday at 08:10 PM
Difficult loading
by Eddie
Yesterday at 07:40 PM
Kendall GT-1 Fully Synthetic Euro 5W30
by pb379
Yesterday at 07:23 PM
LG Ultimate 2 Android Smartphone Deal
by Warstud
Yesterday at 07:22 PM
Measuring Rim runout
by Rust_Belt_Pete
Yesterday at 07:02 PM
Newest Members
ukeyowl, rnl, peejaycruiser, superviking, mivenho
55612 Registered Users
Who's Online
32 registered (chrisri, AMC, Brad_C, CapriRacer, CKN, 3 invisible), 635 Guests and 111 Spiders online.
Key: Admin, Global Mod, Mod
Forum Stats
55612 Members
66 Forums
238657 Topics
3853369 Posts

Max Online: 2862 @ 07/07/14 03:10 PM
Donate to BITOG
Page 1 of 3 1 2 3 >
Topic Options
#3400750 - 06/18/14 05:00 PM Dealer won't provide loaner car?
actionstan Offline

Registered: 05/22/13
Posts: 488
Loc: Ohio
I thought it was pretty common for dealers to give people who have cars that are still under warranty a loaner car?

My wife has reported that our 2013 Kia forte has been shifting hard intermittently.. I have not been able to reproduce this phenomenon yet. I called the service department and asked if they could get us a loaner car while ours is being fixed, they said they wouldn't.. fortunately my wife is on vacation all of next week so she won't need it to get to work.. but she also does not want to be stuck at home for 5 days.

Anyone have any thoughts or experiences similar to this?

1999 Saturn SL1
2013 KIA Forte

#3400760 - 06/18/14 05:05 PM Re: Dealer won't provide loaner car? [Re: actionstan]
pottymouth Offline

Registered: 01/24/08
Posts: 503
Loc: NJ
Check with Kia corporate. I would be surprised if they don't cover a loaner when the vehicle is in for a warranty claim. At some dealers the loaners are in short supply, so it's not entirely uncommon to have to wait a little for one to be available.

Years ago, I had to fight with the Pontiac dealer on a loaner for my recurring transmission leak. They gave me all kinds of excuses. One call to GM customer service and I had my loaner.

#3400763 - 06/18/14 05:08 PM Re: Dealer won't provide loaner car? [Re: actionstan]
NHGUY Offline

Registered: 10/09/11
Posts: 4178
Loc: USA
For KIA owners they would probably offer a Yugo loaner.Or maybe a Hyundai Excel.

#3400766 - 06/18/14 05:11 PM Re: Dealer won't provide loaner car? [Re: actionstan]
SrDriver Offline

Registered: 12/09/06
Posts: 2612
Loc: Southeast Alabama
No matter on the brand of the vehicle loaner options very from dealer to dealer.

Last vehicle I bought a couple of years ago among the paperwork signed was one that stated they do not provide a loaner vehicle.

#3400772 - 06/18/14 05:19 PM Re: Dealer won't provide loaner car? [Re: actionstan]
Mr Nice Offline

Registered: 09/12/04
Posts: 14899
Loc: Orlando, FL
Free loaners are the norm for Honda, even for something silly like interior trim squeaking or rattles.
Even for service such as maintenance Tbelt WP, the dealer will give free loaner.
2007 Civic EX
2006 Accord SE
2005 RSX base
2005 Civic LX

#3400779 - 06/18/14 05:25 PM Re: Dealer won't provide loaner car? [Re: actionstan]
The Critic Offline

Registered: 08/30/04
Posts: 18467
Loc: Walnut Creek, CA
My understanding is that loaners are paid for by the dealer unless the warranty job meets a labor time requirement by the mfg. For instance, I think Honda requires 4 hr of billable labor time (or a safety or driveability issue) before they will reimburse the loaner cost.

With that said, if the dealer can't reproduce the problem, they probably won't be paid for their I doubt they'll put you in a loaner.

Edited by The Critic (06/18/14 05:26 PM)

#3400797 - 06/18/14 05:47 PM Re: Dealer won't provide loaner car? [Re: actionstan]
actionstan Offline

Registered: 05/22/13
Posts: 488
Loc: Ohio
Hmm, I guess we will see what happens, hopefully they can try to narrow down the problem pretty quickly.. if they can even reproduce it..

Hopefully if they need to keep it for any length of time, I can talk them into getting us a loaner.
1999 Saturn SL1
2013 KIA Forte

#3400803 - 06/18/14 05:53 PM Re: Dealer won't provide loaner car? [Re: actionstan]
mrsilv04 Offline

Registered: 12/08/06
Posts: 7305
Loc: Illinois
Pre-bankruptcy Chrysler.... absolutely not. It was written into the warranty that a loaner would NOT be provided.

A friend was without a 4x4 Dodge Ram Mega-Cab that was under factory warranty... when the steering box failed and there weren't any new replacement boxes availbable for over 6 weeks.

I was given a loaner on request when my Chevy was under the GM extended warranty... IF it was a repair that would require the dealer to keep it at least overnight. Otherwise it was two rides in the courtesy shuttle van.

A friend who has a BMW 3-series that is under factory warranty gets one of several base model Hyundai Sonata loaners from his dealer.
Whatever you do... do NOT speed through the town of Gauley Bridge, WV.

#3400819 - 06/18/14 06:18 PM Re: Dealer won't provide loaner car? [Re: actionstan]
dishdude Offline

Registered: 11/14/08
Posts: 5040
Loc: Phoenix
If you can't reproduce it for them, don't bother taking it in. You're just wasting your time.
2015 Grand Cherokee 0k mi
2001 GMC Sonoma 207k mi

#3400838 - 06/18/14 06:45 PM Re: Dealer won't provide loaner car? [Re: actionstan]
javacontour Offline

Registered: 06/26/03
Posts: 8446
Loc: Illinois
I have it written into my purchase contract, the seller has to provide a free loaner if the car is at their shop for more than 2 hours.
network down, IP packets delivered via UPS -BOFH

#3400872 - 06/18/14 07:16 PM Re: Dealer won't provide loaner car? [Re: actionstan]
HTSS_TR Online   content

Registered: 04/17/06
Posts: 16051
Loc: Lake Forest, CA
Local MB dealer has loaner with Enterprise rental for any service, usually C-class.
'94 Lexus LS400
'00 MB E430
'04 Honda S2000
'06 Volvo V70
"Throwing food away is like stealing it from the poor and hungry" Pope Francis

#3400891 - 06/18/14 07:32 PM Re: Dealer won't provide loaner car? [Re: actionstan]
yvon_la Offline

Registered: 05/20/14
Posts: 740
Loc: quebec canada
When diagnostic is hard.its comon for car dealer to be shy about loaner .best bet is to call kia usa or wich even area of the planet you live .they ll work things out .car dealer tend to be aaaaarrrrggggg when a women come in.suddenly everything is a premium and everything else is a payable (upfront)option
Truck driver
Nissan versa note s 2014
Mechanicly inclined

#3400892 - 06/18/14 07:34 PM Re: Dealer won't provide loaner car? [Re: actionstan]
Nick1994 Offline

Registered: 02/19/13
Posts: 3796
Loc: Phoenix, AZ
I agree with calling corporate.
2000 Toyota Camry 2.2L 198k
2004 VW Beetle TDI 175k

#3400897 - 06/18/14 07:41 PM Re: Dealer won't provide loaner car? [Re: actionstan]
michaelluscher Offline

Registered: 10/07/12
Posts: 2063
Loc: Tri States Little Italy
If it's an overnight warranty repair, a free loaner is part of the warranty. If the dealer doesn't want to play ball, I'd hesitate to use that dealer, and I'd immediately get on the horn with Kia corporate.
'06 Toyota Camry SE V6 3MZ-FE 51k
'01 Mercury Villager Estate VG33E 48k
'06 Ford Taurus SE Vulcan 48k
'13 Chrysler 300 3.6 Pentastar 45k

#3400918 - 06/18/14 08:10 PM Re: Dealer won't provide loaner car? [Re: actionstan]
toys Offline

Registered: 07/19/13
Posts: 16
Loc: quebec
you have to be careful about dealers.they are not all the same.
the kia I have now--where I purchased it from so far is great.i got a loaner once no questions asked.the next time they said a warranty repair would take an hour and it took an hour just like they said.
chyrsler is absolutely the WORST,period--had a caravan
ford so-so--service advisor stole my explorer for the long weekend when it was in the shop.he put 600 kms. on it.another ford dealer charged me for a warranty repair.never got a free loaner from them,only rental.
Honda hit and missnever really had to take it in.when I did I got a car.
Toyota same thing--some good some bad.

Page 1 of 3 1 2 3 >