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#3392888 - 06/09/14 09:50 AM Re: How can changing tires be so difficult?!? [Re: JHZR2]
Drew99GT Offline


Registered: 10/11/02
Posts: 21123
Loc: Colorado Springs
In my experience, this kind of service is par for the course at tire shops. Tire mounting machines always scratch tires. Now, the jacking up the car and gouging the lift point is sloppy workmanship, which, as Jeepman indicated, is also par for the course these days.

There's an old saying that is very true in today's "services" industry: "If you pay peanuts, you end up with monkeys."

Anyone who truly cars about the work they do to the point of trying to not scratch wheels and mess up vehicle lift point pads wouldn't last 10 minutes at a retail tire store.

Find a reputable shop that has been in business for many years that specializes in German cars that also does tire work; they might actually care.

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#3392896 - 06/09/14 10:03 AM Re: How can changing tires be so difficult?!? [Re: JHZR2]
zzyzzx Offline


Registered: 05/18/12
Posts: 2340
Loc: Baltimore, Maryland, USA
If you had normal sizes rims and tires instead of low profile, I bet this would not happen.

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#3392901 - 06/09/14 10:09 AM Re: How can changing tires be so difficult?!? [Re: JHZR2]
Lolvoguy Offline


Registered: 02/06/14
Posts: 443
Loc: Canada
Some people genuinely don't like others to have nice things, and will treat their property accordingly.
_________________________
07 Focus ZX4 SES - Automatic
88 325is - 5 speed manual

Originally Posted By: Clevy

Ultimately my car is an appliance bought to serve me.

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#3392908 - 06/09/14 10:23 AM Re: How can changing tires be so difficult?!? [Re: zzyzzx]
IndyIan Offline


Registered: 09/23/08
Posts: 6250
Loc: Ontario, Canada
Originally Posted By: zzyzzx
If you had normal sizes rims and tires instead of low profile, I bet this would not happen.

Well not in my experience, there's always flaked paint or scratches when I get tires changed even on steel rims. It's a very minor cosmetic issue and on my cars, I'm happy if they look good from 20'... I'll run them until they are done, or resale is not affected by rim scratches.
The owners of new bmw convertibles probably shouldn't be assumed to place the same indifference on minor cosmetic issues as I do though.
_________________________
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#3392916 - 06/09/14 10:27 AM Re: How can changing tires be so difficult?!? [Re: zzyzzx]
Quattro Pete Offline


Registered: 10/30/02
Posts: 28233
Loc: Great Lakes
Originally Posted By: zzyzzx
If you had normal sizes rims and tires instead of low profile, I bet this would not happen.

Define "normal size rims and tires." Over the years, there has been a push by all manufacturers toward lower profile tires. Something that you would consider low profile 10-20 years ago is fairly typical/normal today.

With the market changing, tire shops need to keep up and learn how to deal with these without butchering your rims.
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#3392924 - 06/09/14 10:39 AM Re: How can changing tires be so difficult?!? [Re: JHZR2]
Mr Nice Offline


Registered: 09/12/04
Posts: 13924
Loc: USA
JHZR2,

Unless you buy tire mounting equipment and do it yourself at home....
There is no way to avoid idiots from scratching you wheels.

Did you tell the tire tech not to scratch your car, wheels, get interior greasy?

I do it all the time.

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#3392936 - 06/09/14 10:53 AM Re: How can changing tires be so difficult?!? [Re: Mr Nice]
JHZR2 Offline



Registered: 12/14/02
Posts: 35548
Loc: New Jersey
Originally Posted By: LT4 Vette
JHZR2,

Unless you buy tire mounting equipment and do it yourself at home....
There is no way to avoid idiots from scratching you wheels.

Did you tell the tire tech not to scratch your car, wheels, get interior greasy?

I do it all the time.


No, I watched them like a hawk the first time, and the advisor and tire tech did a good job. Covered the seats and mats (car was clean this time, I guess some stuff is SOP), and was comfortable. When I saw the service manager working the car this time, I figured they were taking special interest in the effort. I also saw his car, which I noted to have low profile tires on rimless wheels.

I was wrong, but I see zero excuses on their part. Seems like that is the case, assuming they pay up satisfactorily. Seems they will make this an insurance claim, that's why they have it after all.

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#3392939 - 06/09/14 10:58 AM Re: How can changing tires be so difficult?!? [Re: Quattro Pete]
JHZR2 Offline



Registered: 12/14/02
Posts: 35548
Loc: New Jersey
Originally Posted By: Quattro Pete
Originally Posted By: zzyzzx
If you had normal sizes rims and tires instead of low profile, I bet this would not happen.

Define "normal size rims and tires." Over the years, there has been a push by all manufacturers toward lower profile tires. Something that you would consider low profile 10-20 years ago is fairly typical/normal today.

With the market changing, tire shops need to keep up and learn how to deal with these without butchering your rims.



Exactly. Walking into work, I surveyed the cars and trucks to see how many had wheels like mine. Tons. Only trucks and some cars with steelies have an outer lip on the rim. Even lots of trucks now have alloys with smooth outer lips.

Low profile? I see plenty of Mazdas and other cars with ever lower profile tires. Sure mine are runflats, but is a 40 series tire on a bmw any different than one on any other car? Nope.

As mentioned above, all manufacturers are going to these low profile tires. The fact that the wheel was messed up not just in one spot, but many, indicates to me that this was just sloppy work, perhaps coupled with incorrect equipment.

I don't know what I'm talking about, but I suspect that on wheels without an outer rim lip, that tires should be mounted from the backside.

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#3392940 - 06/09/14 10:59 AM Re: How can changing tires be so difficult?!? [Re: JHZR2]
oldhp Offline


Registered: 06/28/12
Posts: 1011
Loc: Southern Illinois
The newest tire machines do not touch the wheel at all. My "tire guy" has one, does 'vettes, BMWs, huge mud tires all on one machine. These guys don't have one or they don't know how to use it.
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#3392952 - 06/09/14 11:14 AM Re: How can changing tires be so difficult?!? [Re: dparm]
JHZR2 Offline



Registered: 12/14/02
Posts: 35548
Loc: New Jersey
Originally Posted By: dparm
Didn't you have a wheel that already needed refinishing? I'd just get the wheels redone professionally and send him the invoice.


The marks on that one wheel were so small that I'm still weighing my options. This is far more obnoxious and not my fault...

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#3392954 - 06/09/14 11:15 AM Re: How can changing tires be so difficult?!? [Re: oldhp]
JHZR2 Offline



Registered: 12/14/02
Posts: 35548
Loc: New Jersey
Originally Posted By: oldhp
The newest tire machines do not touch the wheel at all. My "tire guy" has one, does 'vettes, BMWs, huge mud tires all on one machine. These guys don't have one or they don't know how to use it.


Yeah I specifically went there to go to a corporate store who claimed to have a specialist for low profile, performance and run flat tires.

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#3392956 - 06/09/14 11:21 AM Re: How can changing tires be so difficult?!? [Re: JHZR2]
Fleetmon Offline


Registered: 01/26/12
Posts: 1070
Loc: Pa
I don't blame you for being upset....I certainly would be. IMO refinishing wheels isok and they usually look great but I've only had mine done due to road debris....in this case I would push for new wheels and only after creating a storm iMIGHT accept them being refinished. Some Service Manager!
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#3392963 - 06/09/14 11:28 AM Re: How can changing tires be so difficult?!? [Re: JHZR2]
pottymouth Offline


Registered: 01/24/08
Posts: 491
Loc: NJ
An enthusiast should never take their car to a chain store. The marks on your wheels would go completely unnoticed by the vast majority of the motoring public. These stores are under tremendous pressure to move a car out fast and start on the next one. They will cut corners wherever possible to keep the numbers where they need to be. Since most people are OK with that, it has become SOP.

I understand your frustration, but unless you are a long-time customer I don't see you getting a brand new wheel out of this. Legally, all they have to do is make you whole. The insurance company will consider a refinished wheel to be whole. The wheels weren't brand new when you drove in, regardless of condition. Sorry, but that is how insurance companies work. Especially when you are not their insured. If you make a big enough stink, you might get lucky but I wouldn't count on it.

For the future, find an independent enthusiast shop that gets its business through word of mouth. Find a BMW club and they can make recommendations. A guy like that is far more likely to care about your car and his reputation than a chain store employee who is likely to be somewhere else in a year or two.

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#3392988 - 06/09/14 12:10 PM Re: How can changing tires be so difficult?!? [Re: JHZR2]
geeman789 Offline


Registered: 04/13/14
Posts: 612
Loc: Western Canada
Tire mechanics are one step up from the bottom lube techs, and most are paid as such. You need to find a performance tire shop who does work like this all the time... and no big chain store qualifies...!

And, yes, low profile runflats are as tough as it gets in the tire business... you almost NEED a specialized machine to handle it, or HUGE patience and experience.

And obsessing about small scratches and nicks on wheels WILL drive you batty... nearly every tire change I have ever had done has left some sort of mark. It sucks, but it is also reality...
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2011 SUBARU Impreza 5 spd manual / 2007 HONDA Odyssey


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#3392994 - 06/09/14 12:26 PM Re: How can changing tires be so difficult?!? [Re: pottymouth]
JHZR2 Offline



Registered: 12/14/02
Posts: 35548
Loc: New Jersey
Originally Posted By: pottymouth
An enthusiast should never take their car to a chain store. The marks on your wheels would go completely unnoticed by the vast majority of the motoring public. These stores are under tremendous pressure to move a car out fast and start on the next one. They will cut corners wherever possible to keep the numbers where they need to be. Since most people are OK with that, it has become SOP.

I understand your frustration, but unless you are a long-time customer I don't see you getting a brand new wheel out of this. Legally, all they have to do is make you whole. The insurance company will consider a refinished wheel to be whole. The wheels weren't brand new when you drove in, regardless of condition. Sorry, but that is how insurance companies work. Especially when you are not their insured. If you make a big enough stink, you might get lucky but I wouldn't count on it.

For the future, find an independent enthusiast shop that gets its business through word of mouth. Find a BMW club and they can make recommendations. A guy like that is far more likely to care about your car and his reputation than a chain store employee who is likely to be somewhere else in a year or two.



Perhaps but this was a warranty claim and not every place is going to work on that. I should have asked for the tire then taken it to be handled myself.

Problem really is that every place says they do it all, when really they don't.

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