Dealership Pressure on Customers?
- Thread starter Cristobal
- Start date
- Status
So, they will deny warranty coverage if you don't use their OEM filter? Sounds like a violation of Magnuson-Moss to me.
I agree. It's a violation of Magnuson-Moss act if you must use OEM oil filter to retain warranty coverage.
Originally Posted By: HTSS_TR
I agree. It's a violation of Magnuson-Moss act if you must use OEM oil filter to retain warranty coverage.
Totally correct.
As long as the aftermarket oil filter meets Kia specs and is
designated by the aftermarket supplier for the specific application I don't see how Kia can deny warranty coverage. This is nonsense and is a violation of the law.
I agree. It's a violation of Magnuson-Moss act if you must use OEM oil filter to retain warranty coverage.
Totally correct.
As long as the aftermarket oil filter meets Kia specs and is
designated by the aftermarket supplier for the specific application I don't see how Kia can deny warranty coverage. This is nonsense and is a violation of the law.
I read it.
They have issues with wrong viscocity oil or certain aftermarket filters causing symptoms in the motor. To id the issue they actually your engine oil and filter with proper stuff to eliminate that possibility and bill you for the oil change.
They have issues with wrong viscocity oil or certain aftermarket filters causing symptoms in the motor. To id the issue they actually your engine oil and filter with proper stuff to eliminate that possibility and bill you for the oil change.
Originally Posted By: HTSS_TR
I agree. It's a violation of Magnuson-Moss act if you must use OEM oil filter to retain warranty coverage.
The issue with that is most consumers do not even what that is. And I would bet that they do not even ask, even in the age of google.
It's easy to scare the customer then....
I agree. It's a violation of Magnuson-Moss act if you must use OEM oil filter to retain warranty coverage.
The issue with that is most consumers do not even what that is. And I would bet that they do not even ask, even in the age of google.
It's easy to scare the customer then....
Are there any standards for oil filters other than a statement that it meets manufacturer's specs? When you buy a quart of oil there are spec's printed on the bottle and in some cases they make a difference for the same viscosity oil.
Hyundai and Kia are going to have class-action law suit(s) soon if their dealers are insisting owners must use OEM oil filter to have engine warrantied.
"Owners who bring their Kia vehicles to the dealer with complaints about engine noise should be aware that one step the technician must follow, per TSB ENG 114, is to check to see if an aftermarket oil filter is installed. If a nonapproved filter is in place, the technician will perform an oil and filter change and bill the customer, regardless of how recently the oil was changed by the owner."
Is there a list of "Hyundai(or KIA) Approved Oil Filters" ? Or the list has only Hyundai(or KIA) OEM filter on it ?
"Owners who bring their Kia vehicles to the dealer with complaints about engine noise should be aware that one step the technician must follow, per TSB ENG 114, is to check to see if an aftermarket oil filter is installed. If a nonapproved filter is in place, the technician will perform an oil and filter change and bill the customer, regardless of how recently the oil was changed by the owner."
Is there a list of "Hyundai(or KIA) Approved Oil Filters" ? Or the list has only Hyundai(or KIA) OEM filter on it ?
If they require their oil filter "only" or warranty is denied, isn't the oil filter free according to the Mag-Moss act?
Hyundai and Kia generally nake a great vehicle they have had engine problems in the past but the new 4 cylinders are nice engines
Certain dealers are very stuffy that way when it comes to fleets buying new trucks,they tell them they must have dealer branded filters installed or lose engine warranties.Yet they never put that into writing it seems.Some fleet buyer needs to invoke Magnuson Moss and get them in a whole bunch of trouble when they start demanding that.Afterall,its been what,40 years since that law came into being.....they must have just forgot about it...huh...
The article is from Consumer Reports( not Yahoo - they are just showing the article from what I see )who is notoriously inaccurate in what they say so take how they present the info with a grain of salt( do the same if it is from Yahoo too ). The fact they talk about cheap oil changes/filters and use a photo of a Wix filter which is of the highest quality shows how ignorant most at CR truly are.
Not saying what they have reported on is wrong just not sure I would put much stock in how they present it. Also, they should be adding the Magnuson-Moss counter points that have been brought up here to that article if they truly care about the consumer. I doubt the guy who wrote that has even heard of it though but he can write an article about automotive maintenance. Typical of that rag.
Kia has ALWAYS tried to tell people use OEM only. That is not news. That TSB looks like one of their old ones just being recycled to me.
So if someone brings their car in with engine noise that just started up( per the TSB )Kia changes the oil and filter and if the noise goes away the customer has to foot the bill. Sounds reasonable to me as the filter and/or oil was causing it. If it doesn't go away they check the maintenance history( per the TSB )to see proper maintenance was done. If the wrong oil or filter was used they will deny. Again reasonable.
Where they will get in trouble is if they try and deny coverage JUST because aftermarket oil filters were used. They have to show the filter actually failed or did not meet their spec to blame the filter. They can't blame a past filter for the problem. They can't just say because you used a non OEM filter your warranty is gone. Sooner or later that will come back to bite them when someone with a clue has it happen or hears of it.
I just hope consumers who have it happen are smart enough to demand the filter be returned and they use the oil filter mfg to help go after Kia if the filter is not defective and meets spec. Kia oil filters are nothing special and it is sad that the company is trying to scare people into OEM stuff. Hopefully someone with the ability/connections gets after them for it.
Nothing wrong with saying don't use filter X,Y,Z because it is known to cause issues though. Similar to Dodge Ram's with the Cummins engines and filters coming apart causing damage. Dodge put out a TSB on it and filters to avoid/look for. That is reasonable. A blanket aftermarket filters can't be used is not.
Not saying what they have reported on is wrong just not sure I would put much stock in how they present it. Also, they should be adding the Magnuson-Moss counter points that have been brought up here to that article if they truly care about the consumer. I doubt the guy who wrote that has even heard of it though but he can write an article about automotive maintenance. Typical of that rag.
Kia has ALWAYS tried to tell people use OEM only. That is not news. That TSB looks like one of their old ones just being recycled to me.
So if someone brings their car in with engine noise that just started up( per the TSB )Kia changes the oil and filter and if the noise goes away the customer has to foot the bill. Sounds reasonable to me as the filter and/or oil was causing it. If it doesn't go away they check the maintenance history( per the TSB )to see proper maintenance was done. If the wrong oil or filter was used they will deny. Again reasonable.
Where they will get in trouble is if they try and deny coverage JUST because aftermarket oil filters were used. They have to show the filter actually failed or did not meet their spec to blame the filter. They can't blame a past filter for the problem. They can't just say because you used a non OEM filter your warranty is gone. Sooner or later that will come back to bite them when someone with a clue has it happen or hears of it.
I just hope consumers who have it happen are smart enough to demand the filter be returned and they use the oil filter mfg to help go after Kia if the filter is not defective and meets spec. Kia oil filters are nothing special and it is sad that the company is trying to scare people into OEM stuff. Hopefully someone with the ability/connections gets after them for it.
Nothing wrong with saying don't use filter X,Y,Z because it is known to cause issues though. Similar to Dodge Ram's with the Cummins engines and filters coming apart causing damage. Dodge put out a TSB on it and filters to avoid/look for. That is reasonable. A blanket aftermarket filters can't be used is not.
Last edited:
Originally Posted By: HTSS_TR
Hyundai and Kia are going to have class-action law suit(s) soon if their dealers are insisting owners must use OEM oil filter to have engine warrantied.
"Owners who bring their Kia vehicles to the dealer with complaints about engine noise should be aware that one step the technician must follow, per TSB ENG 114, is to check to see if an aftermarket oil filter is installed. If a nonapproved filter is in place, the technician will perform an oil and filter change and bill the customer, regardless of how recently the oil was changed by the owner."
Is there a list of "Hyundai(or KIA) Approved Oil Filters" ? Or the list has only Hyundai(or KIA) OEM filter on it ?
How on earth otherwise are they supposed to diagnose the problem?
Hyundai and Kia are going to have class-action law suit(s) soon if their dealers are insisting owners must use OEM oil filter to have engine warrantied.
"Owners who bring their Kia vehicles to the dealer with complaints about engine noise should be aware that one step the technician must follow, per TSB ENG 114, is to check to see if an aftermarket oil filter is installed. If a nonapproved filter is in place, the technician will perform an oil and filter change and bill the customer, regardless of how recently the oil was changed by the owner."
Is there a list of "Hyundai(or KIA) Approved Oil Filters" ? Or the list has only Hyundai(or KIA) OEM filter on it ?
How on earth otherwise are they supposed to diagnose the problem?
Doesn't seem unreasonable at all. On these forums, we read posts by folk who claim they get noise at start-up. Some after market filters have ADBV's that don't cut the mustard when it comes to holding oil for start-up.
Changing the oil and filter is a reasonable first step in diagnosing the issue.
I'd want to know if my Iffy-Lube filter or bulk oil was the cause of the problem.
Of course, it would be interesting to know if the dealers are really using KIA filters and the viscosity of the bulk oil used for the diagnostic oil change.
Changing the oil and filter is a reasonable first step in diagnosing the issue.
I'd want to know if my Iffy-Lube filter or bulk oil was the cause of the problem.
Of course, it would be interesting to know if the dealers are really using KIA filters and the viscosity of the bulk oil used for the diagnostic oil change.
"My Engine Sounds Funny" = Ra pe my wallet.
Originally Posted By: rjundi
How on earth otherwise are they supposed to diagnose the problem?
A few years ago, I read in a magazine that Hyundai determines this by using a scan tool, and recording the engine oil pressure. Too low a pressure shows the Hyundai dealer what the problem may be.
How on earth otherwise are they supposed to diagnose the problem?
A few years ago, I read in a magazine that Hyundai determines this by using a scan tool, and recording the engine oil pressure. Too low a pressure shows the Hyundai dealer what the problem may be.
Originally Posted By: artificialist
Originally Posted By: rjundi
How on earth otherwise are they supposed to diagnose the problem?
A few years ago, I read in a magazine that Hyundai determines this by using a scan tool, and recording the engine oil pressure. Too low a pressure shows the Hyundai dealer what the problem may be.
All that would show is low oil pressure. It doesn't tell them what is causing it.
Originally Posted By: rjundi
How on earth otherwise are they supposed to diagnose the problem?
A few years ago, I read in a magazine that Hyundai determines this by using a scan tool, and recording the engine oil pressure. Too low a pressure shows the Hyundai dealer what the problem may be.
All that would show is low oil pressure. It doesn't tell them what is causing it.
- Status
Similar threads
