Recent Topics
Looking For Economical Vehicle
by 13Tacoma
10/23/14 01:54 AM
M/T Fluid Change in '06 Corolla
by BrandonVA
10/23/14 01:10 AM
Biggest AC Delco/Fram Ultra for GM LSA?
by GM4LIFE
10/23/14 12:10 AM
using M1 High Mileage... having doubts, switch?
by Legend11
10/22/14 11:55 PM
What is white mask symbol on violet back ground
by jorton
10/22/14 11:39 PM
Took the Amsoil plunge today.
by 340_Magnum
10/22/14 11:32 PM
2013 Silverado 5.3 lifter noise
by gofasterrrr
10/22/14 10:12 PM
Installed my last PureOne today.
by Hollow
10/22/14 09:55 PM
2014 silverado oil issue
by Jschreffler81
10/22/14 09:14 PM
Ford Duratec 2.0
by pbm
10/22/14 08:47 PM
Improving Vision
by lawman1909
10/22/14 08:19 PM
Made a headlamp harness for the Miata
by Klutch9
10/22/14 08:09 PM
Newest Members
340_Magnum, aselinger, extrabigjon, monron, Jschreffler81
51672 Registered Users
Who's Online
31 registered (Char Baby, dec219644, dh19440113, coach477, chrisri, Bandito440, 1 invisible), 573 Guests and 168 Spiders online.
Key: Admin, Global Mod, Mod
Forum Stats
51672 Members
64 Forums
221089 Topics
3494883 Posts

Max Online: 2862 @ 07/07/14 03:10 PM
Donate to BITOG

Topic Options
#3354217 - 04/26/14 09:44 PM my experience with Virgin Mobile
mcrn Offline


Registered: 11/30/05
Posts: 2554
Loc: FL
so I pay for a cell phone for my parents to use. So I just bought them an HTC desire. Well about a month of owning the phone it stopped working. It would not power on. My dad contacted HTC and they sent him a new battery and said they had to do that before they can work on the phone. Well battery arrived and charged over night.....it worked for a few minutes and the next morning was dead again. So HTC wants the battery first before they can work on phone....they cant have 2 tickets open at the same time. So I call Virgin....this is where it gets really stupid. For them to access my account they need the pin number....well I do not remember the pin....and the only way for them to send me the pin number is for them to text it to me!!! But the phone is dead!! They cant physically mail it to my address.....they cant text it to another phone....they cant email it to me!! The manager was very nice and totally understood me and wanted to help....he says this is not the first time this has happened.....there is no other option!! Even he could not see my pin because I told him if he read me off 5 different combos I could recognize the correct one....he said he only sees ****** he cant even access it without me giving it to him!!! So what do you do if you lose your phone and dont remember the pin?? So thankfully my mom still had the old phone and the text message that was sent via a text months ago before I purchased the new phone for them!! Wow.....I know its my fault for forgetting the pin and not keeping it from before but I never had any idea it was this difficult! Really a terrible system. But I wanted to make sure I would let people know before they had to waste several hours of their day to deal with stupid!


Edited by mcrn (04/26/14 09:45 PM)

Top
#3354252 - 04/26/14 10:15 PM Re: my experience with Virgin Mobile [Re: mcrn]
cos Offline


Registered: 11/21/04
Posts: 1134
Loc: Metro Detroit
Sorry to hear you had to jump through hoops.

We have a HTC Desire phone that has been great since day one. My family has also been using Virgin Mobile for yrs and find their price and service can't be beat.
_________________________
'06 Ford Fusion 2.3/manual
QSUD 5W20
Amsoil MTF/MTG


Top
#3354269 - 04/26/14 10:30 PM Re: my experience with Virgin Mobile [Re: cos]
mcrn Offline


Registered: 11/30/05
Posts: 2554
Loc: FL
Originally Posted By: cos
Sorry to hear you had to jump through hoops.

We have a HTC Desire phone that has been great since day one. My family has also been using Virgin Mobile for yrs and find their price and service can't be beat.


I agree....up until now the service has been good......but I never had a problem until now and that system is terrible.....the manager (Mike) was very nice and tried to be as helpful as he could but his hands were tied due to the stupid system.

Top
#3354281 - 04/26/14 10:54 PM Re: my experience with Virgin Mobile [Re: mcrn]
JustinH Offline


Registered: 04/17/04
Posts: 3244
Loc: Texas
Service was poor at best in central texas with VM.

I went to ATT, and that is marginal as well.

Also have a Tmobile account, that is not great either.

The king here seems to be verizon.
_________________________
'14 Toyota Rav4
'08 Toyota Matrix

Top
#3354319 - 04/26/14 11:55 PM Re: my experience with Virgin Mobile [Re: mcrn]
Chris142 Offline


Registered: 06/05/03
Posts: 11455
Loc: apple valley, ca
Verizon is the best here. its also 2x the price. i switched to metro pc to save money but i have terrible reception.
_________________________
02 Wrangler super-s 1030
87 F250 Diesel proline 1540
04 Tahoe super-s 530
Z400 maxima 2050
KLR250 Maxima 1040
Polaris Trailblazer delo 5w40

Top
#3354499 - 04/27/14 09:23 AM Re: my experience with Virgin Mobile [Re: mcrn]
Triple_Se7en Offline


Registered: 12/04/04
Posts: 6372
Loc: 1/2 hr. north of Detroit
What is the make & model of your defective phone?
Also, don;t blame Virgin Mobile for you forgetting to bookmark-folder that PIN number.

I have the same Carrier and all of their Plans default non-smartphones are pretty ka-rap-py. I have the $20 pre-pay Plan and the Samsung Montage issued me is serviceable at-best. I cannot even download a new 2nd party ringer for it.

Top
#3354726 - 04/27/14 02:46 PM Re: my experience with Virgin Mobile [Re: Chris142]
JustinH Offline


Registered: 04/17/04
Posts: 3244
Loc: Texas
Originally Posted By: Chris142
Verizon is the best here. its also 2x the price. i switched to metro pc to save money but i have terrible reception.


Verizon has a $45 per month unlimited prepaid deal. Only 500mb data though, and 3g network only.

I thought about it for a while.
_________________________
'14 Toyota Rav4
'08 Toyota Matrix

Top
#3354944 - 04/27/14 07:03 PM Re: my experience with Virgin Mobile [Re: Triple_Se7en]
mcrn Offline


Registered: 11/30/05
Posts: 2554
Loc: FL
Originally Posted By: Triple_Se7en
What is the make & model of your defective phone?
Also, don;t blame Virgin Mobile for you forgetting to bookmark-folder that PIN number.

I have the same Carrier and all of their Plans default non-smartphones are pretty ka-rap-py. I have the $20 pre-pay Plan and the Samsung Montage issued me is serviceable at-best. I cannot even download a new 2nd party ringer for it.



I did not blame them for that....hence why in my OP I stated I know its my fault for not saving the pin.

It is an HTC Desire which I also stated in my OP.


Edited by mcrn (04/27/14 07:04 PM)

Top
#3358380 - 05/01/14 01:48 AM Re: my experience with Virgin Mobile [Re: mcrn]
mcrn Offline


Registered: 11/30/05
Posts: 2554
Loc: FL
So Virgin now sent a refurbished phone with none of the needed numbers on the back to activate the phone! lol .....gets better and better.

Top
#3358486 - 05/01/14 08:14 AM Re: my experience with Virgin Mobile [Re: mcrn]
Triple_Se7en Offline


Registered: 12/04/04
Posts: 6372
Loc: 1/2 hr. north of Detroit
Wow!

I do know this! The next (default) Virgin phone I get will have the option to download music tune phone ringers. You can fool me once, but not twice.

Top
#3369124 - 05/12/14 06:00 AM Re: my experience with Virgin Mobile [Re: mcrn]
eljefino Offline


Registered: 06/15/03
Posts: 24160
Loc: ME
Wow, this sounds like needing your driver's license to get a replacement driver's license if you lose your wallet. frown

I've had virgin for years, but accidentally bumped myself out of an old, grandfathered-in prepaid plan to a slightly more expensive prepaid plan just by hornets the website.

Top