Recent Topics
Oil choice for a supercharged coyote?
by kbmag1
12/20/14 10:31 AM
Whining noise from Crown Vic
by synthetic_crazy
12/20/14 10:28 AM
redmax oil smell
by kalmar
12/20/14 10:12 AM
Gripping on Ice Patches, Hwy Speeds, TyreGrip?
by niero
12/20/14 10:01 AM
High fuel usage?
by Throt
12/20/14 09:44 AM
Quaker State reward for FRN is not working right
by NormanBuntz
12/20/14 09:22 AM
Old Colman Presidental II furnace poly filters
by Vern_in_IL
12/20/14 08:37 AM
HF 25% off coupon is back! 12/19-12/20
by bullwinkle
12/20/14 08:36 AM
spreading a little Xmas cheer for one lucky member
by matrass
12/20/14 08:33 AM
08 Lucerne: where does the battery vent go?
by Blearyeye
12/20/14 08:13 AM
Harbor Freight Blowout - 3 Ton Floor Jack $79!!
by Turk
12/20/14 07:51 AM
Something to think about
by Oldmoparguy1
12/20/14 07:49 AM
Newest Members
StevenOs, caferacer, Blearyeye, AggiePreacher, novcz
52232 Registered Users
Who's Online
117 registered (Atlantis, another Todd, 1foxracing, Barkleymut, berniedd, Bear, 8 invisible), 1535 Guests and 233 Spiders online.
Key: Admin, Global Mod, Mod
Forum Stats
52232 Members
66 Forums
223691 Topics
3547088 Posts

Max Online: 2862 @ 07/07/14 03:10 PM
Donate to BITOG
Topic Options
#3354217 - 04/26/14 09:44 PM my experience with Virgin Mobile
mcrn Offline


Registered: 11/30/05
Posts: 2606
Loc: FL
so I pay for a cell phone for my parents to use. So I just bought them an HTC desire. Well about a month of owning the phone it stopped working. It would not power on. My dad contacted HTC and they sent him a new battery and said they had to do that before they can work on the phone. Well battery arrived and charged over night.....it worked for a few minutes and the next morning was dead again. So HTC wants the battery first before they can work on phone....they cant have 2 tickets open at the same time. So I call Virgin....this is where it gets really stupid. For them to access my account they need the pin number....well I do not remember the pin....and the only way for them to send me the pin number is for them to text it to me!!! But the phone is dead!! They cant physically mail it to my address.....they cant text it to another phone....they cant email it to me!! The manager was very nice and totally understood me and wanted to help....he says this is not the first time this has happened.....there is no other option!! Even he could not see my pin because I told him if he read me off 5 different combos I could recognize the correct one....he said he only sees ****** he cant even access it without me giving it to him!!! So what do you do if you lose your phone and dont remember the pin?? So thankfully my mom still had the old phone and the text message that was sent via a text months ago before I purchased the new phone for them!! Wow.....I know its my fault for forgetting the pin and not keeping it from before but I never had any idea it was this difficult! Really a terrible system. But I wanted to make sure I would let people know before they had to waste several hours of their day to deal with stupid!


Edited by mcrn (04/26/14 09:45 PM)

Top
#3354252 - 04/26/14 10:15 PM Re: my experience with Virgin Mobile [Re: mcrn]
cos Offline


Registered: 11/21/04
Posts: 1137
Loc: Metro Detroit
Sorry to hear you had to jump through hoops.

We have a HTC Desire phone that has been great since day one. My family has also been using Virgin Mobile for yrs and find their price and service can't be beat.
_________________________
'06 Ford Fusion 2.3/manual
QSUD 5W20
Amsoil MTF/MTG


Top
#3354269 - 04/26/14 10:30 PM Re: my experience with Virgin Mobile [Re: cos]
mcrn Offline


Registered: 11/30/05
Posts: 2606
Loc: FL
Originally Posted By: cos
Sorry to hear you had to jump through hoops.

We have a HTC Desire phone that has been great since day one. My family has also been using Virgin Mobile for yrs and find their price and service can't be beat.


I agree....up until now the service has been good......but I never had a problem until now and that system is terrible.....the manager (Mike) was very nice and tried to be as helpful as he could but his hands were tied due to the stupid system.

Top
#3354281 - 04/26/14 10:54 PM Re: my experience with Virgin Mobile [Re: mcrn]
JustinH Offline


Registered: 04/17/04
Posts: 3306
Loc: Texas
Service was poor at best in central texas with VM.

I went to ATT, and that is marginal as well.

Also have a Tmobile account, that is not great either.

The king here seems to be verizon.
_________________________
'14 Toyota Rav4
'08 Toyota Matrix

Top
#3354319 - 04/26/14 11:55 PM Re: my experience with Virgin Mobile [Re: mcrn]
Chris142 Online   content


Registered: 06/05/03
Posts: 11745
Loc: apple valley, ca
Verizon is the best here. its also 2x the price. i switched to metro pc to save money but i have terrible reception.
_________________________
02 Wrangler qsgb 5w30
87 F250 Diesel Mag1 5w40
04 Tahoe super-s 5w30
Z400 maxima 20w50
KLR250 Maxima 10w40
Polaris Trailblazer delo 5w40

Top
#3354499 - 04/27/14 09:23 AM Re: my experience with Virgin Mobile [Re: mcrn]
Triple_Se7en Offline


Registered: 12/04/04
Posts: 6409
Loc: 1/2 hr. north of Detroit
What is the make & model of your defective phone?
Also, don;t blame Virgin Mobile for you forgetting to bookmark-folder that PIN number.

I have the same Carrier and all of their Plans default non-smartphones are pretty ka-rap-py. I have the $20 pre-pay Plan and the Samsung Montage issued me is serviceable at-best. I cannot even download a new 2nd party ringer for it.

Top
#3354726 - 04/27/14 02:46 PM Re: my experience with Virgin Mobile [Re: Chris142]
JustinH Offline


Registered: 04/17/04
Posts: 3306
Loc: Texas
Originally Posted By: Chris142
Verizon is the best here. its also 2x the price. i switched to metro pc to save money but i have terrible reception.


Verizon has a $45 per month unlimited prepaid deal. Only 500mb data though, and 3g network only.

I thought about it for a while.
_________________________
'14 Toyota Rav4
'08 Toyota Matrix

Top
#3354944 - 04/27/14 07:03 PM Re: my experience with Virgin Mobile [Re: Triple_Se7en]
mcrn Offline


Registered: 11/30/05
Posts: 2606
Loc: FL
Originally Posted By: Triple_Se7en
What is the make & model of your defective phone?
Also, don;t blame Virgin Mobile for you forgetting to bookmark-folder that PIN number.

I have the same Carrier and all of their Plans default non-smartphones are pretty ka-rap-py. I have the $20 pre-pay Plan and the Samsung Montage issued me is serviceable at-best. I cannot even download a new 2nd party ringer for it.



I did not blame them for that....hence why in my OP I stated I know its my fault for not saving the pin.

It is an HTC Desire which I also stated in my OP.


Edited by mcrn (04/27/14 07:04 PM)

Top
#3358380 - 05/01/14 01:48 AM Re: my experience with Virgin Mobile [Re: mcrn]
mcrn Offline


Registered: 11/30/05
Posts: 2606
Loc: FL
So Virgin now sent a refurbished phone with none of the needed numbers on the back to activate the phone! lol .....gets better and better.

Top
#3358486 - 05/01/14 08:14 AM Re: my experience with Virgin Mobile [Re: mcrn]
Triple_Se7en Offline


Registered: 12/04/04
Posts: 6409
Loc: 1/2 hr. north of Detroit
Wow!

I do know this! The next (default) Virgin phone I get will have the option to download music tune phone ringers. You can fool me once, but not twice.

Top
#3369124 - 05/12/14 06:00 AM Re: my experience with Virgin Mobile [Re: mcrn]
eljefino Online   content


Registered: 06/15/03
Posts: 24640
Loc: ME
Wow, this sounds like needing your driver's license to get a replacement driver's license if you lose your wallet. frown

I've had virgin for years, but accidentally bumped myself out of an old, grandfathered-in prepaid plan to a slightly more expensive prepaid plan just by hornets the website.

Top