Recent Topics
Fox Mustang Heater Core Issues-Stop-leak work?
by Striker
09/18/14 02:29 PM
Rust removal followed by LineX.
by RamFan
09/18/14 02:25 PM
cartridge oil filters
by sourkraut
09/18/14 02:03 PM
Rear axle fluid change completed at 23,680 miles
by gonefishing
09/18/14 01:56 PM
Is it possible to make a low SAPS w20?
by badtlc
09/18/14 12:02 PM
Napa Proselect 21348 Cut open
by Brybo86
09/18/14 10:10 AM
Apple stops unlocking devices for police
by Volvohead
09/18/14 10:02 AM
Wix 51334 Cut open
by Brybo86
09/18/14 09:59 AM
Amsoil EA15K13 Oil filter Cut open
by Brybo86
09/18/14 09:53 AM
Liqui Moly, MOS2.....harmful to an engine?
by gman2304
09/18/14 09:52 AM
RP vs. Valv SynP
by CodyG
09/18/14 09:25 AM
Helped grandmother buy a new C-Max
by Nick R
09/18/14 09:09 AM
Newest Members
biewabbeljoe, waynesworld, Arcticfox, informme, Sherlock
51331 Registered Users
Who's Online
91 registered (01rangerxl, 1999nick, 19jacobob93, 04SE, 01_celica_gt, 8 invisible), 1786 Guests and 273 Spiders online.
Key: Admin, Global Mod, Mod
Forum Stats
51331 Members
64 Forums
219421 Topics
3462704 Posts

Max Online: 2862 @ 07/07/14 03:10 PM
Donate to BITOG

Topic Options
#3354217 - 04/26/14 09:44 PM my experience with Virgin Mobile
mcrn Offline


Registered: 11/30/05
Posts: 2435
Loc: FL
so I pay for a cell phone for my parents to use. So I just bought them an HTC desire. Well about a month of owning the phone it stopped working. It would not power on. My dad contacted HTC and they sent him a new battery and said they had to do that before they can work on the phone. Well battery arrived and charged over night.....it worked for a few minutes and the next morning was dead again. So HTC wants the battery first before they can work on phone....they cant have 2 tickets open at the same time. So I call Virgin....this is where it gets really stupid. For them to access my account they need the pin number....well I do not remember the pin....and the only way for them to send me the pin number is for them to text it to me!!! But the phone is dead!! They cant physically mail it to my address.....they cant text it to another phone....they cant email it to me!! The manager was very nice and totally understood me and wanted to help....he says this is not the first time this has happened.....there is no other option!! Even he could not see my pin because I told him if he read me off 5 different combos I could recognize the correct one....he said he only sees ****** he cant even access it without me giving it to him!!! So what do you do if you lose your phone and dont remember the pin?? So thankfully my mom still had the old phone and the text message that was sent via a text months ago before I purchased the new phone for them!! Wow.....I know its my fault for forgetting the pin and not keeping it from before but I never had any idea it was this difficult! Really a terrible system. But I wanted to make sure I would let people know before they had to waste several hours of their day to deal with stupid!


Edited by mcrn (04/26/14 09:45 PM)

Top
#3354252 - 04/26/14 10:15 PM Re: my experience with Virgin Mobile [Re: mcrn]
cos Offline


Registered: 11/21/04
Posts: 1134
Loc: Metro Detroit
Sorry to hear you had to jump through hoops.

We have a HTC Desire phone that has been great since day one. My family has also been using Virgin Mobile for yrs and find their price and service can't be beat.
_________________________
'06 Ford Fusion 2.3/manual
QSUD 5W20
Amsoil MTF/MTG


Top
#3354269 - 04/26/14 10:30 PM Re: my experience with Virgin Mobile [Re: cos]
mcrn Offline


Registered: 11/30/05
Posts: 2435
Loc: FL
Originally Posted By: cos
Sorry to hear you had to jump through hoops.

We have a HTC Desire phone that has been great since day one. My family has also been using Virgin Mobile for yrs and find their price and service can't be beat.


I agree....up until now the service has been good......but I never had a problem until now and that system is terrible.....the manager (Mike) was very nice and tried to be as helpful as he could but his hands were tied due to the stupid system.

Top
#3354281 - 04/26/14 10:54 PM Re: my experience with Virgin Mobile [Re: mcrn]
JustinH Offline


Registered: 04/17/04
Posts: 3188
Loc: Texas
Service was poor at best in central texas with VM.

I went to ATT, and that is marginal as well.

Also have a Tmobile account, that is not great either.

The king here seems to be verizon.
_________________________
'14 Toyota Rav4
'08 Toyota Matrix

Top
#3354319 - 04/26/14 11:55 PM Re: my experience with Virgin Mobile [Re: mcrn]
Chris142 Offline


Registered: 06/05/03
Posts: 11321
Loc: apple valley, ca
Verizon is the best here. its also 2x the price. i switched to metro pc to save money but i have terrible reception.
_________________________
02 Wrangler super-s 1030
87 F250 Diesel proline 1540
04 Tahoe STHM 1030
Z400 maxima 2050
KLR250 Maxima 1040
Polaris Trailblazer delo 5w40

Top
#3354499 - 04/27/14 09:23 AM Re: my experience with Virgin Mobile [Re: mcrn]
Triple_Se7en Offline


Registered: 12/04/04
Posts: 6346
Loc: 1/2 hr. north of Detroit
What is the make & model of your defective phone?
Also, don;t blame Virgin Mobile for you forgetting to bookmark-folder that PIN number.

I have the same Carrier and all of their Plans default non-smartphones are pretty ka-rap-py. I have the $20 pre-pay Plan and the Samsung Montage issued me is serviceable at-best. I cannot even download a new 2nd party ringer for it.

Top
#3354726 - 04/27/14 02:46 PM Re: my experience with Virgin Mobile [Re: Chris142]
JustinH Offline


Registered: 04/17/04
Posts: 3188
Loc: Texas
Originally Posted By: Chris142
Verizon is the best here. its also 2x the price. i switched to metro pc to save money but i have terrible reception.


Verizon has a $45 per month unlimited prepaid deal. Only 500mb data though, and 3g network only.

I thought about it for a while.
_________________________
'14 Toyota Rav4
'08 Toyota Matrix

Top
#3354944 - 04/27/14 07:03 PM Re: my experience with Virgin Mobile [Re: Triple_Se7en]
mcrn Offline


Registered: 11/30/05
Posts: 2435
Loc: FL
Originally Posted By: Triple_Se7en
What is the make & model of your defective phone?
Also, don;t blame Virgin Mobile for you forgetting to bookmark-folder that PIN number.

I have the same Carrier and all of their Plans default non-smartphones are pretty ka-rap-py. I have the $20 pre-pay Plan and the Samsung Montage issued me is serviceable at-best. I cannot even download a new 2nd party ringer for it.



I did not blame them for that....hence why in my OP I stated I know its my fault for not saving the pin.

It is an HTC Desire which I also stated in my OP.


Edited by mcrn (04/27/14 07:04 PM)

Top
#3358380 - 05/01/14 01:48 AM Re: my experience with Virgin Mobile [Re: mcrn]
mcrn Offline


Registered: 11/30/05
Posts: 2435
Loc: FL
So Virgin now sent a refurbished phone with none of the needed numbers on the back to activate the phone! lol .....gets better and better.

Top
#3358486 - 05/01/14 08:14 AM Re: my experience with Virgin Mobile [Re: mcrn]
Triple_Se7en Offline


Registered: 12/04/04
Posts: 6346
Loc: 1/2 hr. north of Detroit
Wow!

I do know this! The next (default) Virgin phone I get will have the option to download music tune phone ringers. You can fool me once, but not twice.

Top
#3369124 - 05/12/14 06:00 AM Re: my experience with Virgin Mobile [Re: mcrn]
eljefino Offline


Registered: 06/15/03
Posts: 23907
Loc: ME
Wow, this sounds like needing your driver's license to get a replacement driver's license if you lose your wallet. frown

I've had virgin for years, but accidentally bumped myself out of an old, grandfathered-in prepaid plan to a slightly more expensive prepaid plan just by hornets the website.

Top