Originally Posted By: Wilhelm_D
Originally Posted By: ZeeOSix
You think they did all that analysis and made improvements just out of the blue because it was slow in the design center?
The phrase "all that analysis" is not supported by the letter.
From the Purolator letter:
" I have reviewed that forum and have had inquiries from a few other members/readers. Over the last month I have been discussing and reviewing processes with the production, engineer and quality team. We have done some physical and theoretical analysis (to include another 45 minutes just this afternoon) and have implemented a few improvements."
He's talking about reading about the issue here and the feedback for customers who sent in torn filters, and then spending the last month discussing processes and doing analysis and implementing improvements from that effort. He's saying they incorporated some changes that may resolve the issue. Yeah, I know you can't see that because you can't grasp the whole logic of his communication ... that's OK, we understand.
Originally Posted By: Wilhelm_D
As to improvements, he states "We are always improving our products and process.", which I assume they are.
As I suggested earlier, Purolator is going to conclude fairly soon that responding to you and/or your friends is a fool's errand - heads you win, tails they lose.
Sure, they "always improve their products", and it just so happens they really need to improve something to fix this product problem - and their letter back to the guys who sent in torn filter says that they are doing something.
It's obvious that Purolator finds the discussions and the reported feedback as valuable information to help them gather more information for their investigation of the cause and the fix.
Guess you missed this part that he wrote:
"After all, with some many of you loyal and intelligent customers providing input and insights back to us, we cannot help but improve."