I went to Sears today with an old standard Craftsman ratchet that had frozen up. The salesguy cheerfully reached into a toolbox behind the counter and exchanged it for me.I noticed that my broken one was marked USA,=V=. The one that he offered as a replacement was a little different, and was marked USA -VP-. It also had a sticker with bar code that said "refurbished". I had just thought that they would take a new one "made in china" off the shelf. So I was happy enough, but I thought that there may be customers who would object to receiving something other than new.
Has anyone else had this experience?
Has anyone else had this experience?