Originally Posted By: Nate1979
I'm sure this type of decision (quality vs cost) is made on almost every component of a car.
This is absolutely true. Every single component on a vehicle is looked at with regard to MANY different criteria. Cost, obviously, will be one of them. Decisions are made based on cost every single day around conference room tables.
We all know that everything in life, including running a business, is all about risk management.
GM made the conscious decision that the risk of not replacing the switches did not overcome the cost. And I personally don't fault them for that; I'm sure (well, I hope, at least) that they had a fairly detailed business case that considered both alternatives. I'm pretty sure that nobody at GM said, "we know people are doing to die, but we'd rather save the 50 cents." They probably felt, though their best research at the time, that the switches did not present a severe safety hazard.
It turns out, apparently, that their business decision was wrong. I don't think they should be burned at the stake for it, much like I felt the Congressional inquiry into Toyota was ridiculous. Neither of these companies had criminal intentions as they are made out to have had. Nobody at GM or at Toyota is out to kill people.
Honestly, I'm glad that I don't have to be the guy who makes those $100,000,000 decisions on whether to replace a part or not.