Not everyone has had a positive experience with Costco, but I'll share mine so far. This is with the online store and call centre. Nothing related to this set has seen a brick and mortar store yet, though on a different set this year, I did buy and have installed a set of X-Ice Xi3s. A miscommunication in store meant we paid to hold the set, then return that evening for an install. They guy who did that for us did something out of normal procedure (we should have taken the paid for tires with us, and he shouldn't have promised they could install that sme night). When I returned, once the confusion was sorted out, they got my van in and the tires on.
I have a deposit, subject to employment, on a new vehicle I will need to use for work. The car is sitting in the lot, ready to deliver to me once I show up with the cheque. Costco also had their Michelin sale ending Dec 8, and because of their return policy, I can return for full refund my unused, uncounted tires and wheels bought from them.
Ordered another set of X-Ice Xi3s. Those have just arrived at the local store.
Wheels were to be delivered by UPS to my house. Well, 4 out of 5 boxes came yesterday (4 wheels plus 1 hardware box). One wheel never arrived, and one wheel was damaged. A call to UPS this morning, and they suggested filing a damage claim, and having Costco initiate a trace.
I called Costco and they initiated a trace. I also mentioned the damaged wheel and the fact that I want to be able to install the set should I get the car sooner rather than later. They are shipping a replacement wheel, a prepaid label to return the damage wheel, and said, if I need to do the install before the new wheel gets here, to go ahead and do it, them when the new wheel arrives, they will remount at their expense.
So far, I am happy with their service.
Their "C Wheels" on Costco.ca look nice, btw. Made in China, but appear to be good quality. They have contracted with Robert Thibert Inc. who sell the same wheels, plus a whole bunch more branded as RTX Wheels, and sold through several tire dealers.
I have a deposit, subject to employment, on a new vehicle I will need to use for work. The car is sitting in the lot, ready to deliver to me once I show up with the cheque. Costco also had their Michelin sale ending Dec 8, and because of their return policy, I can return for full refund my unused, uncounted tires and wheels bought from them.
Ordered another set of X-Ice Xi3s. Those have just arrived at the local store.
Wheels were to be delivered by UPS to my house. Well, 4 out of 5 boxes came yesterday (4 wheels plus 1 hardware box). One wheel never arrived, and one wheel was damaged. A call to UPS this morning, and they suggested filing a damage claim, and having Costco initiate a trace.
I called Costco and they initiated a trace. I also mentioned the damaged wheel and the fact that I want to be able to install the set should I get the car sooner rather than later. They are shipping a replacement wheel, a prepaid label to return the damage wheel, and said, if I need to do the install before the new wheel gets here, to go ahead and do it, them when the new wheel arrives, they will remount at their expense.
So far, I am happy with their service.
Their "C Wheels" on Costco.ca look nice, btw. Made in China, but appear to be good quality. They have contracted with Robert Thibert Inc. who sell the same wheels, plus a whole bunch more branded as RTX Wheels, and sold through several tire dealers.
