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#3131896 - 09/21/13 08:39 PM Great Customer Service from Sam's Club in Midland
WTJackalope Offline


Registered: 09/26/05
Posts: 166
Loc: Odessa, TX
Dining tonight at a place that happened to be across the street from Sam's Club in Midland, TX......upon leaving Low Tire light came on.....quick inspection revealed a large screw protruding from left rear.....pulled across the street to Sam's exactly at closing time.....I explained my problem and the employee offered to stay late and repair my flat.....he put my truck on the rack, took the wheel off, dismounted the tire, installed a patch, rebalanced the tire, reinstalled the wheel, used a torque wrench on the lug nuts......fixed & back on the road in less than 20 minutes......refused my offer to pay.....free flat repair.....of course I was shocked, I was expecting to pay at least $10 or $15.

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#3131917 - 09/21/13 09:09 PM Re: Great Customer Service from Sam's Club in Midland [Re: WTJackalope]
Billy_D Offline


Registered: 06/23/08
Posts: 1000
Loc: midwest
I got some great customer service from the Sam's Club close to where I live. I even called the manager of the store to express my gratitude.

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#3131924 - 09/21/13 09:15 PM Re: Great Customer Service from Sam's Club in Midland [Re: WTJackalope]
JHZR2 Offline



Registered: 12/14/02
Posts: 37985
Loc: New Jersey
great service! are you a member?

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#3131925 - 09/21/13 09:16 PM Re: Great Customer Service from Sam's Club in Midland [Re: WTJackalope]
Brybo86 Offline


Registered: 10/08/11
Posts: 1946
Loc: Chicago, IL
do you have a daughter? sounds like nice guy....
_________________________
08 Honda Accord EX-L 2.4L RP 0w20 116k
01 Kymco People 50
95 Lexus LS400 M1 AFE 0w30 178k
95 Yamaha Jog
86 Kawasaki 454Ltd Valvoline 20w50 18k

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#3131929 - 09/21/13 09:20 PM Re: Great Customer Service from Sam's Club in Midland [Re: WTJackalope]
daves87rs Offline


Registered: 02/23/09
Posts: 15538
Loc: Michigan
Cool!
_________________________
“Never argue with an idiot. They bring you down to their level and beat you with experience.”

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#3131930 - 09/21/13 09:21 PM Re: Great Customer Service from Sam's Club in Midland [Re: WTJackalope]
WTJackalope Offline


Registered: 09/26/05
Posts: 166
Loc: Odessa, TX
Yes I have a Sam's membership.....but first time to use tire center

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#3131931 - 09/21/13 09:22 PM Re: Great Customer Service from Sam's Club in Midland [Re: WTJackalope]
WTJackalope Offline


Registered: 09/26/05
Posts: 166
Loc: Odessa, TX
No daughter, just me & the wife

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#3132023 - 09/22/13 12:47 AM Re: Great Customer Service from Sam's Club in Midland [Re: WTJackalope]
crazyoildude Offline


Registered: 07/23/08
Posts: 8251
Loc: New Jersey
Let them know write a letter and tell them how you feel.. that is great that there are still some places like that

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#3132189 - 09/22/13 09:00 AM Re: Great Customer Service from Sam's Club in Midland [Re: WTJackalope]
Vikas Offline


Registered: 07/22/05
Posts: 10294
Loc: NorthEast
Was that tire purchased from Sam? Costco will NOT touch a tire unless they had sold it to you.

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#3132219 - 09/22/13 09:34 AM Re: Great Customer Service from Sam's Club in Midland [Re: WTJackalope]
WTJackalope Offline


Registered: 09/26/05
Posts: 166
Loc: Odessa, TX
Tire was not purchased at Sam's......this set was purchased at Discount Tire in September 2012

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