Originally Posted By: Kruse
"Ma'am, you need new brakes pads, rotors, shock absorbers, etc.... And while we are at it, how about a front end alignment?"
Then they will be making money in the automotive line.
I remember when Sears had automotive in Canada. One time, they tried to tell my dad if he drove off, he could crash and die, that the tie rods (I think, may have been something else), were gone. He called their bluff, went to an indy, and it was something minor.
Sears needs more than just house-brand products. They need a complete customer service overhaul.