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#2521873 - 02/01/12 01:12 PM Re: Engine rattle at startup - Toyota REFUSES to fix [Re: VVTinme]
VVTinme Offline


Registered: 08/11/05
Posts: 127
Loc: SC
My rattle could be heard both inside and outside the car and would also occur after the car had sat for only an hour or two. In your case I can see how it was not as bothersome.
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2013 Subaru BRZ

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#2522562 - 02/01/12 11:18 PM Re: Engine rattle at startup - Toyota REFUSES to fix [Re: VVTinme]
91344George Offline


Registered: 11/23/11
Posts: 1082
Loc: CA
Originally Posted By: VVTinme
What sort of length is appropriate for a letter like this? I'm already at one page and I feel like I'm only now getting into the meat of it. I can trim it down if necessary, but I'd appreciate some pointers from the more seasoned BITOGers (George et al.)


Definitely try to keep it at a page, no more, I would try and use extended "bullet points" and a progression of time. DO NOT BE ANGRY, EMOTIONAL, OR THREATENING. ( NO referencing legal remedy!) Just businesslike, yet firm.

At the end you can make a extended summary (paragraph) of what you require them to do and of course mention that you have acted in good faith with patience and diligence while working with the dealer and Toyota SE DSM yet the reasonable satisfaction has not been achieved and you are very disappointed and dissatisfied at this point. You want the issues to be resolved in a TIMELY manner and hope that TMUSA will live up to it's well known reputation of quality and customer satisfaction.

You need to tell TMUSA what you want them to do and when you expect things to be rectified (but still DO NOT give an ultimatum!)

I would ask someone in a senior management level at corporate contact you by phone (engineering -quality control) to further discuss the issue .

DEFINITELY address the letter to the CEO of TMUSA, and DEFINITELY SEND IT RETURN RECEIPT REQUESTED!

I seriously hope the best of luck for you, if what you say is exactly how things have proceeded the SE district office for Toyota has SERIOUS issues. Atrocious handling of your situation.


Edited by 91344George (02/01/12 11:19 PM)

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#2529005 - 02/07/12 11:24 PM Re: Engine rattle at startup - Toyota REFUSES to fix [Re: VVTinme]
VVTinme Offline


Registered: 08/11/05
Posts: 127
Loc: SC
I've been working hard on the letter, changing it a little each day. Since I've added so much detail and background information on what's transpired, it's grown to five pages in length. I will have time on Thursday to mail it out. I'm sending a copy to the CEO of Toyota Motor Sales USA, Yoshimi Inaba, one to the Vice President of Scion, Jack Hollis, and another to the President of Toyota, Akio Toyoda. Of course I don't expect any of them to personally read my letter, but hopefully sending it to all three will bring it the attention it deserves.

Also, the rattle has returned after a week of silence. It's not rattling as often, and startups are noticeably smoother, but it's still not quite right. I still haven't received any paperwork from the dealership for my last visit so I don't know whether they used the updated parts from the TSB or just replacement stock parts.
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#2529419 - 02/08/12 11:02 AM Re: Engine rattle at startup - Toyota REFUSES to fix [Re: VVTinme]
webfors Offline


Registered: 06/06/06
Posts: 3535
Loc: Ottawa
Yikes! I'm disappointed at reading to the 8th page, only to find no resolution...

EVERYTHING need to be in writing. The letters should have been sent out already, registered mail.

My 2010 Corolla sounds just fine on startup. Maybe a little lifter tick when it's cold.
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#2529810 - 02/08/12 05:47 PM Re: Engine rattle at startup - Toyota REFUSES to fix [Re: VVTinme]
LeakySeals Offline


Registered: 02/18/11
Posts: 5070
Loc: MA
On another site a guy has an extended warranty called "The Mechanic". Good for 100k. He's claiming yet again a huge repair. This time his entire engine (2007 Camry) was rebuilt for oil consumption. He said "The Mechanic" used the dealer for the repairs. The dealer just doesn't want to pay, if a third party insurer would foot the bill, they would do it in a heartbeat. May want to look into something like that, bite the bullet for a while, reappear later
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#2529907 - 02/08/12 07:30 PM Re: Engine rattle at startup - Toyota REFUSES to fix [Re: LeakySeals]
VVTinme Offline


Registered: 08/11/05
Posts: 127
Loc: SC
Originally Posted By: LeakySeals
On another site a guy has an extended warranty called "The Mechanic". Good for 100k. He's claiming yet again a huge repair. This time his entire engine (2007 Camry) was rebuilt for oil consumption. He said "The Mechanic" used the dealer for the repairs. The dealer just doesn't want to pay, if a third party insurer would foot the bill, they would do it in a heartbeat. May want to look into something like that, bite the bullet for a while, reappear later

I'm currently unemployed but that should change in the near future. When it does, I will almost certainly be getting rid of this car. The new 2013 Honda Accord has caught my eye.
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2013 Subaru BRZ

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#2646133 - 06/05/12 08:12 PM Re: Engine rattle at startup - Toyota REFUSES to fix [Re: VVTinme]
LT4 Vette Offline


Registered: 09/12/04
Posts: 11730
Loc: Jupiter, FL
What was the outcome ?

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#2646964 - 06/06/12 06:13 PM Re: Engine rattle at startup - Toyota REFUSES to fix [Re: VVTinme]
Rocko1 Offline


Registered: 05/18/12
Posts: 117
Loc: CA
File for lemon law in your state. You may have to take it back 3 or 4 times total for the specific issue. 3 times in CA. Once you file it will get their butt in gear.

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