Quote:
......It will be up to them to reply publicly with the results of their evaluation (
I don't feel they have any obligation to do so......).
I really don't understand that comment. "If" the filters sent are defective then some public response is in order, IMO. Specifically in this case the ultimate final public response would be a recall. Also, just as I have been cautious based on my filter dissection here, about saying the centertubes are defective, "if" your observations are accurate, a non public response would NOT indicate to me any reason to give accolades to Champ. With something as potentially serious as this, simply responding in a timely manner by acknowledging receipt of the filters means little to me, that should go without saying, imo.
Also, based on another member's response to loose ST filter cores
in this thread, while Champ responded in writing to the member (Hokiefyd), their final solution and explanation was less than satisfactory for some. Just to note, as my posts there show, I also gave Champ the benefit of the doubt in that situation. I do appreciate however, that said member in that situation kept us updated/informed with emails and allowed us all to reach out own conclusion about the final results/ultimate solution.
So, since you sent the filters in question, clearly you are welcome to handle the situation in any manner you see fit. That said, a non response or one that can't/won't be made public could indicate one of two things "to me". One, said filters/centertubes are not defective/are as designed, or two, a company not willing to acknowledge they have some issues with the filter center tube stampings. In the absence of public response, most discerning members here will avoid ST filters, and perhaps carefully consider whether to purchase even other filters made by Champ with a similar louver/slit design. In other words, erring on the side of caution, rightfully so imo.
Again,
at this point, while I have clearly given Champ the benefit of the doubt here, I am not willing to line up and cheer/give thumbs up for their response to your inquiry.