Actually there is no contradiction there. Lowe's is and should be the same across the board. Store, city, state shouldn't make a difference. Policy is to keep you, the consumer happy so that you come back and spend more of your hard earned money with US and not THEM. If that means losing a buck today to make 2 tomorrow from you, then that's what we'll do. If you are being treated unfairly at your Lowe's call G.O. and let them know, the DM will be there next day to headhunt if necessary.