I have (had) DSL with Frontier. My account goes back to when DSL was offered by SNET (Southern New England Telephone)
That was sold to SBC, then to ATT and then ATT sold to Frontier. Never really wanted to entertain comcast for various reasons.
Frontier's service as always slow and expensive, now they are in bankruptcy and under investigation for misrepresenting service and various other things. I am currently working @ home and my 6Mbs wasn't cutting it.
When I looked @ their website, no indication of how much 18Mbs would be, just how great everything was for new customers, but nothing after the 1 year deal runs out.
I called the sales department and they promptly asked for my account #, my phone #, my email address (like duh you send me the bill) and I spend 20 minutes on the phone to get a price. Really?
Rolling down Route 1 in Old Saybrook, I see advertisement for "Middlesex Broadband"; I fill out the web form from my house and someone calls in 15 minutes.
Apparently they are a startup that piggybacks on Frontiers infrastructure and they offer service for less than Frontier; Their website has the $$ you pay, no "1 year deal", no "charge to collect taxes"
What you see on the site is what you pay. I order up 18Mbs (really all i need) and put in a disconnect with Frontier. They disconnect my DSL on the assigned day and the next day a few more frontier guys hook up a new wire to my house and give me a new modem. Apparenlty Middlesex Broadband just contracts Frontier to do the work. In 20 minutes I am hooked up with Middlesex.
Talking with my account rep, he indicates he is the POC for all technical and billing issues; I talk to 1 person for everything; kind of like a commercial account.
No talking to tech support and explaining to another person what my issue is. No "script readers" trying to get me to navigate to a website, when i have "no link light" whatsoever.
The sales guy also indicated they have a FIOS rollout plan, but it might take 4 years; he indicated a line is about 2K / home (just in planning phase) Frankly, I'd pay that at this point I'd pay that right out of my pocket if given the option. I might discuss being a prototype for any service they offer in the future.
This was an refreshing option for internet access; i am not sure how the Frontier business problems will impact my service, but I have a 2 year price lock in.
We'll see how it goes.
Shameless plug
https://www.middlesexbroadband.com/
That was sold to SBC, then to ATT and then ATT sold to Frontier. Never really wanted to entertain comcast for various reasons.
Frontier's service as always slow and expensive, now they are in bankruptcy and under investigation for misrepresenting service and various other things. I am currently working @ home and my 6Mbs wasn't cutting it.
When I looked @ their website, no indication of how much 18Mbs would be, just how great everything was for new customers, but nothing after the 1 year deal runs out.
I called the sales department and they promptly asked for my account #, my phone #, my email address (like duh you send me the bill) and I spend 20 minutes on the phone to get a price. Really?
Rolling down Route 1 in Old Saybrook, I see advertisement for "Middlesex Broadband"; I fill out the web form from my house and someone calls in 15 minutes.
Apparently they are a startup that piggybacks on Frontiers infrastructure and they offer service for less than Frontier; Their website has the $$ you pay, no "1 year deal", no "charge to collect taxes"
What you see on the site is what you pay. I order up 18Mbs (really all i need) and put in a disconnect with Frontier. They disconnect my DSL on the assigned day and the next day a few more frontier guys hook up a new wire to my house and give me a new modem. Apparenlty Middlesex Broadband just contracts Frontier to do the work. In 20 minutes I am hooked up with Middlesex.
Talking with my account rep, he indicates he is the POC for all technical and billing issues; I talk to 1 person for everything; kind of like a commercial account.
No talking to tech support and explaining to another person what my issue is. No "script readers" trying to get me to navigate to a website, when i have "no link light" whatsoever.
The sales guy also indicated they have a FIOS rollout plan, but it might take 4 years; he indicated a line is about 2K / home (just in planning phase) Frankly, I'd pay that at this point I'd pay that right out of my pocket if given the option. I might discuss being a prototype for any service they offer in the future.
This was an refreshing option for internet access; i am not sure how the Frontier business problems will impact my service, but I have a 2 year price lock in.
We'll see how it goes.
Shameless plug
https://www.middlesexbroadband.com/